0117 439 0459
12B Hanham Hall, Whittucks Road, Bristol, BS15 3FR
info@brunelcomms.co.uk
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info@brunelcomms.co.uk
0117 439 0459

Privacy Policy

Introduction

At Brunel Communications Ltd (“we”, “us”, or “our”), we are committed to protecting your privacy and handling your personal data responsibly. This Privacy Policy explains how we collect, use, share, and safeguard your information when you visit our website (brunelcomms.co.uk), contact us, or engage with our services. We comply with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

By using our website or services, you consent to the practices described here. This policy was last updated on 13 November 2025. If you have questions, please contact us at info@brunelcomms.co.uk.

Information We Collect

We collect personal data in limited ways to provide our data cabling and connectivity services effectively. This includes:

  • Contact Information: Name, email address, phone number, and company details when you submit enquiries via our contact form, email, or phone.
  • Usage Data: IP address, browser type, pages visited, and time spent on our site (collected automatically via cookies and analytics tools).
  • Service-Related Data: Project details, preferences, or feedback shared during consultations, installations, or support interactions.

We do not collect sensitive personal data (e.g., health or financial information) unless explicitly required for a service and with your consent.

How We Use Your Information

Your data helps us deliver exceptional service and improve our offerings. Specifically, we use it to:

  • Respond to enquiries and provide quotes or consultations.
  • Manage and fulfil service requests, including installations and maintenance.
  • Communicate updates, newsletters (with opt-in consent), or promotional content.
  • Analyse website performance to enhance user experience.
  • Comply with legal obligations, such as health and safety records for on-site work.

We process data based on legitimate interests (e.g., service delivery), consent, or contractual necessity.

Sharing Your Information

We never sell your data. We may share it only when necessary:

  • With trusted service providers (e.g., IT hosts or email platforms) under strict confidentiality agreements.
  • For legal reasons, such as responding to authorities or protecting rights.
  • In the event of a business transfer (e.g., merger), with notice where possible.

All third parties are UK/EU-based or compliant with UK GDPR adequacy decisions.

Cookies and Tracking

Our website uses cookies to improve functionality and track usage. These include:

  • Essential Cookies: For site navigation and security (always enabled).
  • Analytics Cookies: To monitor traffic via Google Analytics (you can opt out).
  • Session Cookies: Temporary data that expires when you close your browser.

You can manage preferences via your browser settings. For more details, see our [Cookie Policy] (link to separate page if applicable).

Data Security and Retention

We implement robust security measures, including encryption, access controls, and regular audits, to protect your data from unauthorised access or loss. Data is retained only as long as needed:

  • Enquiry data: Up to 2 years.
  • Service records: 6 years for legal compliance.
  • Analytics: Anonymised and aggregated.

Upon request or purpose expiry, data is securely deleted or anonymised.

Your Rights

Under UK GDPR, you have rights regarding your data:

  • Access: Request a copy of your information.
  • Rectification: Correct inaccurate data.
  • Erasure: Delete your data (subject to legal exceptions).
  • Restriction/Objection: Limit processing or object to certain uses.
  • Portability: Receive data in a structured format.
  • Withdraw Consent: At any time, where applicable.

To exercise these, email info@brunelcomms.co.uk. We respond within one month. Complaints can be escalated to the Information Commissioner’s Office (ico.org.uk).

International Transfers

As a UK-based company, we do not routinely transfer data outside the UK/EEA. If needed (e.g., for global tools), we use safeguards like Standard Contractual Clauses.

Changes to This Policy

We may update this policy to reflect changes in our practices or law. Significant updates will be notified via email or site notice. Continued use constitutes acceptance.

Contact Us

For privacy matters, reach out to:

Data Protection Officer

Brunel Communications Ltd
12B Hanham Hall
Whittucks Road
Hanham
Bristol
BS15 3FR

Email: info@brunelcomms.co.uk
Phone: 0117 439 0459